FAQ's

Q: What is your replacement/return policy?

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. It is not within our normal policy to refund orders or items. We typically do not accept returns, refunds or replacements due to user error such as incorrect selection of sizes, designs, colors, etc.

Q: Why would a package be returned?

Most likely the package was returned due to an undeliverable address. Other instances include the package remaining unclaimed. If a package is returned to Got2luvit, it will be donated upon receipt.

Q: What are your shipping methods?

For economy shipping we use UPS Sure post/UPS mail innovations if shipping domestically and international orders will ship via UPS/UPS mail innovations. Both UPS Sure Post and Mail innovations are handled by UPS and delivered by the postal service.

Q: Why would a package be returned?

Most likely the package was returned due to an undeliverable address. Other instances include the package remaining unclaimed. If a package is returned to Got2luvit, it will be donated upon receipt.

Q: How long does it take for buyers to receive their merchandise?

On average, merchandise is produced and shipped from our facility 2-3 business days after purchase. Standard shipping/transit times apply (1-8 days for domestic and 1-4 weeks for international).

Q: Who pays the customs duties & taxes?

International shipments may incur customs fees & Taxes depending on the country and their regulations. Any customs fees are to be paid to the appropriate customs agency by the customer.

Q: How is shipping determined and what does it cost?

All orders shipped domestically are shipped free of charge.  

However, you can also add expedited shipping to your cart:

1.UPS Ground – Delivery time depends on the location      $10.00

2. UPS 2Day- 2 business day delivery                                           $20.00

3. UPS Overnight- 1 business day delivery                                 $25.00

Products shipped to the rest of the world are charged a flat rate of $20.00.